Blankenship's Truck Repair

EK Poole a year ago

BLANKENSHIP TRUCK REPAIR FAILED TO COMPLETE THEIR RECOMMENDED REPAIRS AND ABANDONED OUR TRUCK. My charity purchased a flatbed Freightliner to help out in the western NC hurricane recovery when our Ford F-650 had unexpected problems. I took the 2015 truck to Blankenship’s for an inspection. A yellow light illuminated their shop for which they recommended replacement of NOx sensors. Given a pressing pick-up of supplies that had been arranged before the purchase of the new truck, I asked if the repairs were needed immediately given the yellow light. Blankenship’s told me it was ok to drive for now but the repair should be made sooner or later. We drove it for less than a month to complete the previous obligations and then returned it to Blankenship’s for the preventive suggested repairs. Four of five days later, Blankenship’s advised the truck was repaired and ready. After handing the shop a check for more than the price of the quoted repairs, we went out to take possession of the large flatbed. Upon cranking it, a large red light illuminated on the dash with the words “DO NOT DRIVE”. The truck was shut down and a conversation ensued. The first excuse for the red DO N

Dominique Johnson 3 years ago

Bob is very disrespectful I have spent thousands of dollars with this shop. He pretty much got mad with me because I wanted to know how much was the total in parts. He told me if I needed the price for studs and nuts then he didn’t need to be wasting his time talking to me. That’s very disappointing because if it’s my money paying the bills I should know everything I want to know. So yes BOB to me you are a crook and for that I do not recommend no one to this shop and they should replace you asap. I have receipts. It’s so hard trusting people to treat you fair and you finally show your true colors.

Lavaris Dunn 4 years ago

Do not take your truck here... my truck has been here a month and a half ... I dropped it off telling them I had a blown head gasket the man up front Bob said ok we will look at it... Long story short I went back 3 time's and they never even did it... But charged me like they did... Then the owner is does not care at all I been reaching out to Kelly and he always has a excuse... All the people that recommend me to the this shop are no longer customers because of how they treated me...

Denalynn Villagomez 4 years ago

Great Service wasn't sure exactly where my coolant leak was around my DEF tank and they were so honest about the work!!! Will return without hesitation being an O/O out on the Rd shops will rob you blind the integrity of The Shop is amazing

Chad Acres 5 years ago

Let me just start by saying that a standard rating from me is 4 stars and a place has to earn that 5th. They did earn it. They did exactly what I asked. They found a air leak that freightliner couldn't find and fixed it and didn't try to sell me a rear main seal (that I do need) in the process. They were very accommodating, friendly, professional. I will use them any time in the area. I also have a dog and the mechanic left the door open and she jumped out and came to find me so they let her sit in the office with me.